Privacy Policy

Effective Date: [25/11/2024]

Welcome to Maid Service Pro We are committed to safeguarding the privacy of our clients and house sitters. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website Maid Service Pro or use our services.

By accessing our website or availing of our services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect and process the following types of information:

1.1 Personal Information

We may collect personal details, including but not limited to:

• Full name
• Contact information (phone number, email address)
• Residential address
• Government-issued IDs (e.g., Aadhaar, PAN, Passport)
• Emergency contact details

1.2 Property Details

When you hire a house sitter, we may collect:

• Address of the property
• Property access details (e.g., keys, security codes)
• Instructions for household management (pets, appliances, utilities)

1.3 Non-Personal Information

Collected automatically when you use our website:

• IP address
• Browser type and version
• Device type
• Pages viewed and time spent on the website

2. How We Use Your Information

We use your information for the following purposes:

• Service Fulfillment: To provide reliable house sitting services tailored to your requirements.
• Identity Verification: To verify house sitters and clients for safety and compliance purposes.
• Payment Processing: To manage payments for services.
• Communication: To send updates, service confirmations, and respond to inquiries.
• Safety and Security: To maintain records and ensure the safety of your property and house sitters.
• Legal Compliance: To adhere to legal requirements and resolve disputes if necessary.

3. Sharing Your Information

We do not sell your information. However, we may share it under specific circumstances:

3.1 With Your Consent

We share your data with third parties only when you have explicitly authorized it.

3.2 With House Sitters

Relevant property and contact details may be shared with assigned house sitters. All house sitters sign confidentiality agreements to protect your data.

3.3 Legal Obligations

We may disclose information to comply with applicable laws, court orders, or requests from government authorities.

3.4 Service Providers

We may share information with trusted third-party providers for tasks such as payment processing, background checks, or technical support.

4. Data Storage and Security

We implement strict measures to secure your information:

4.1 Data Storage

• Personal data is securely stored on encrypted servers.
• Access is restricted to authorized personnel only.

4.2 Security Protocols

• Encryption of sensitive data during transmission.
• Regular security audits and software updates.
• Multi-factor authentication for data access.

5. Your Rights

As a user of our services, you have the following rights:

5.1 Access and Rectification

You can request access to your personal data or corrections to inaccurate information.

5.2 Data Deletion

You may request the deletion of your data unless required to be retained by law or for legitimate business purposes.

5.3 Withdrawal of Consent

You can withdraw your consent for specific data uses at any time.

5.4 Opt-Out of Communications

You may unsubscribe from marketing or promotional emails through the opt-out link provided in each email.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: For core website functionality.
• Analytical Cookies: To analyze website performance and improve services.

You can disable cookies through your browser settings; however, this may affect website functionality.

7. Governing Laws and Jurisdiction

This Privacy Policy is governed by the laws of Mumbai, Maharashtra, India. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts in Mumbai.

8. Retention of Data

Personal information will be retained only as long as necessary for service delivery or to comply with legal obligations. Data no longer required will be securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated date will reflect at the top. Continued use of our website and services signifies your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• Phone: [95915-57921]
• Email: [admin@maidsercvicepro.com]
• Office Address: [Buddha Nalanda lane, 27/D, 18th Rd, Khar West, Mumbai, Maharashtra 400052]